Bangladesh's Most Trusted Trend-Driven E-Commerce Brand

Refund Policy

At Khuje, we strive to provide you with the highest quality products. If you are not satisfied with your purchase, we're here to help.

Eligibility for Refund

You may be eligible for a refund if:

  • The product you received is damaged or defective
  • The product does not match the description
  • The product has expired or is close to expiration
  • You received the wrong product

Refund Process

To request a refund, please contact our customer service team within 7 days of receiving your order. Include your order number and a description of the issue, along with photos if applicable.

Processing Time

Once we receive and inspect your return, we will process your refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

Non-Refundable Items

The following items are not eligible for refund:

  • Perishable goods that have been consumed
  • Items damaged due to misuse or mishandling
  • Items returned after the return period

Questions

If you have any questions about our refund policy, please contact us atadmin@khuje.com.